¾«Æ·¹ú²ú×ÔÏßÎçÒ¹¸£Àû

Apply now Apply Now

The FSPO is seeking to recruit suitable candidates to be placed on a panel for the role of Executive Officer in Investigation Services / Legal Services.

About the Executive Officer role

The successful candidate will be required to manage a cohort of individual complaint files that are assigned to them. 

Principal responsibilities will include:

- Drafting key complaint documents, including high quality summaries of complaint, determinations on jurisdiction and other key complaint related documentation, which demonstrate an ability to think critically, analyse information impartially and with an open mind, at all times adhering to fair procedures;

- Considering evidence and identifying further information required to assist the review and investigation of a complaint including in relation to compliance with relevant legislation and regulations;

- Collecting, collating and exchanging key complaint documents, submissions and evidence with the parties to a complaint;

- Carrying out jurisdictional assessments on complaint files;

- Progressing an individual workload of complaint files, ensuring that the files are progressed efficiently and effectively;

- Reviewing and preparing complaint files for adjudication;

- Interpreting and applying the provisions of the Financial Services and Pensions Ombudsman Act 2017 (as amended);

- Working collaboratively with management to contribute positively to the achievement of the objectives and goals of the overall division and the improvement of the customer journey;

- Continuously improving technical knowledge in the areas of relevance to the role;

- Consider issues arising on complaint files which may affect other complaint files, raising queries at division specific meetings, to ensure knowledge sharing;

- Sharing information, knowledge and learning, including giving training on technical topics and processes to support the development of shared understanding and expertise;

- Participate and work within the Performance Management and Development System (“PMDS”);

- Performing tasks where the need arises, such as being part of a project, working group or committee on a Directorate or organisation-wise initiative;

- Assisting in the management and updating of the FSPO’s Registrar of Provider’s database;

- Managing day-to-day administrative tasks;

- Undertake any such other duties appropriate to the position which may be assigned from time to time;

- Adhering to the FSPO’s values and processes.

For more details and to apply please visit . 

Closing date for applications is 17 November 2025.

Back to Jobs