NPPR complaints and the ombudsman
Conveyancing
02/12/2016
The Conveyancing Committee wishes to highlight to practitioners that clients’ complaints in respect of outstanding liabilities for the non-principal private residence (NPPR) charge should normally first be made by way of appeal to the relevant local authority but may then be referred to the ombudsman. A statement issued by the Office of the Ombudsman is available on the . Practitioners will note from the statement that, in a small number of cases where there appeared to be exceptional circumstances, local authorities have agreed to review the penalties imposed following contact with the ombudsman.